Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US and 7-14 business days for international orders. Delivery times may vary depending on your location and customs processing.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express shipping usually delivers within 2-3 business days for domestic orders and 3-5 business days internationally.
What countries do you ship to?
We currently ship to over 50 countries worldwide. During checkout, you can select your country to see available shipping options and rates.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Underwear and swimwear are final sale for hygiene reasons.
How do I initiate a return?
Please visit our Returns Center page and follow the instructions to create a return request. You'll receive a prepaid return label for domestic orders.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may take additional time to post the refund to your account.
Product Information
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend measuring yourself and comparing to our charts for the best fit.
What materials are your products made from?
We use a variety of high-quality fabrics including cotton, silk, linen, and sustainable blends. Material composition is listed in each product's description.
Are your products ethically produced?
Yes, we partner with manufacturers who adhere to fair labor practices and ethical production standards. Many of our collections feature sustainable materials and processes.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Do you charge sales tax?
Sales tax is applied based on your shipping address and local tax regulations. The amount will be displayed before you complete your purchase.
Other Questions
How do I contact customer service?
For any questions not answered here, please use our Contact Us form. Our team typically responds within 24 hours on business days.
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services. You can select this option during checkout and include a personalized message.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please contact us immediately. Once shipped, we cannot cancel orders.