Tracking order

Track Your Order

At RêveRiser, we understand how exciting it is to receive your fashion items. Here's how you can track your order status:

Order Tracking Process

  1. Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
  2. Processing: Your order will be processed within 1-2 business days (excluding weekends and holidays).
  3. Shipping Notification: Once shipped, you'll receive another email containing your tracking number and carrier information.
  4. In Transit: Use the tracking number to monitor your package's journey.
  5. Delivery: Your order will be delivered to the address you provided.

How to Track Your Package

You can track your package using our recommended third-party tracking service:

17Track

17Track is a reliable global package tracking platform that supports most international carriers:

  1. Visit 17Track.net
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

Note: Tracking information may take 24-48 hours to update after shipment.

Frequently Asked Questions

When will I receive my tracking number?
You'll receive your tracking number via email within 1-3 business days after your order is processed.
Why isn't my tracking information updating?
Carriers may take 24-48 hours to update tracking information. If no updates appear after 3 business days, please contact our customer service.
What if my package shows as delivered but I haven't received it?
First check with neighbors or your building's reception. If still missing, contact us immediately with your order details.

For any other questions about your order status, please visit our Contact Us page.

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