Refund policy
Refund Policy
General Information
At RêveRiser, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, you may be eligible for a refund or exchange under the following conditions.
Eligibility for Refunds
- Items must be returned within 14 days of the delivery date.
- Products must be unused, unworn, and in their original condition with all tags attached.
- Proof of purchase (order number or receipt) is required.
- Final sale items (marked as such on the product page) are not eligible for refunds.
Return Process
- Initiate your return by contacting our customer service team via email at [email protected] with your order details.
- Pack the item securely in its original packaging, including all tags and accessories.
- Ship the package to the return address provided in your return confirmation email.
- Once received and inspected, we will process your refund within 5-7 business days.
Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refund Methods
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Exchanges
We currently offer exchanges for items of equal or lesser value. If you wish to exchange an item, please indicate this when initiating your return. Additional charges may apply for higher-value items.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will cover return shipping costs and expedite your replacement or refund.
Need Help?
For any questions regarding our refund policy, please email us at [email protected].